Customer FAQ's/Technical Notes

1. How do I light my infra-red searing burner?
2. How do I cook on my infra-red searing burner?
3. After following the lighting instructions, I am still having problems lighting my infra-red searing burner.  What should I do?
4. Should I coat the grates before cooking?
5. How should I clean the grill after cooking?
6. How should I clean the porcelain enamel lid?
7. Can I convert my grill to natural gas?
8. Where can I purchase a Team Grill?
9. I have a missing or damaged part.  How can I get a replacement?
10. How can I make a warranty claim?
11. What is the warranty for my Team Grill?
12. How can I access my User Guide manual?
13. How do I replace the manifold on my MVP or PRO grill?
14. On my MVP model, it appears there is a gap between the fuel supply and the side burner.  Is this correct?

1. How do I light my infra-red searing burner?

The IR burner lights a bit differently than a traditional burner.  Follow all safety warnings in the User Guide and on the grill.  Hold the red knob in for up to 20 seconds while slowly turning until the spark ignition occurs.  Very important, continue to hold in the knob for an additional 5 – 10 seconds after the ignition click to continue feeding gas to the burner.  By doing this you are “priming” the burner with gas.  You should see a red glow appear in the burner when it is lit.

 

2. How do I cook on my infra-red searing burner?

The infrared searing burner is used to sear meats to lock the juices inside.  The searing burner cooks at temperatures ranging from 800-1200° F, whereas the regular burners cook between 300 – 500° F.  It is great for steaks, chicken, and pork.  Meats that have higher fat content (i.e. hamburgers) cook better on the regular burners.  You will only need to sear the meat 1 – 2 minutes per side.  If you want to cook the meat to a higher level of doneness, simply transfer to the regular burners after the searing is complete.  A little experimentation may be necessary to obtain the exact level of doneness.  You will notice a remarkable difference in the juice content and flavor of your meat.

 

3. After following the lighting instructions, I am still having problems lighting my infra-red searing burner.  What should I do?

Click on this link to access “Tech Note IR Ignitor 05-03-10” to diagnose the problem you are having.

 

4. Should I coat the grates before cooking?

It is recommended before lighting the grill, to coat the grates with a non-stick cooking spray.  This will help prevent food sticking to the grates while easing cleanup.

 

5. How should I clean the grill after cooking?

Cook on the “hi “ setting for up 5 - 10 minutes with the cover closed.  This will burn off any food droppings and oils.  For the stainless grates use a wire brush to complete the cleaning.  For porcelain coated cast iron grates, use of a wire brush is not recommended since this can damage the porcelain coating.  Instead, use a scouring pad brush rated for porcelain grates to complete the cleaning.

 

6. How should I clean the porcelain enamel lid?

Typically, use a glass cleaner and paper towels to clean the lid.  For stubborn spots, a scouring sponge and mild detergent can be used.  Test the surface first to make sure this cleaning method does not scratch or damage the porcelain enamel.

 

7. Can I convert my grill to natural gas?

The Patio Series All-Star model has a propane to natural gas conversion kit included with the grill.  The instructions for conversion are included in the User Guide on pages 33 – 39.  Our other models do not currently have the capability to convert from propane to natural gas.

 

8. Where can I purchase a Team Grill?

Find a local dealer by searching the Team Grill Store Locator

If there are no stores near you, your purchase can be made through Team Grill or many of our on-line retailers.

 

9. I have a missing or damaged part.  How can I get a replacement?

Please contact the Team Grill Customer Service department by calling 888-287-0735 or click on the Contact Us Link

Team Grill stocks a full complement of spare parts for the grills that we design and manufacture.

 

10. How can I make a warranty claim?

Please contact the Team Grill Customer Service department by calling 1-888-287-0735.  You must first register your warranty by clicking here

 

11. What is the warranty for my Team Grill?

Click on the link below to for the Team Grill warranty:

Team Grill Limited Warranty Information

 

12. How can I access my User Guide manual?

Click the links below to download copies of the Team Grill User Manuals:

 

13.How do I replace the manifold on my MVP or PRO grill?

The basic steps you will need to perform to replace the manifold:

  1. Disconnect the propane tank hose from the manifold (located on the right side)
  2. Remove the side shelves by loosening the 4 bolts and lifting the shelves upward and off
  3. Remove the control panel cover (1 bolt on each side)
  4. Remove the control knobs by pulling straight off
  5. Remove the knob bezels (2 screws in each)
  6. Remove the control panel (2 bolts on each side)
  7. Disconnect the gas line to the infrared burner and the side burner (these are the silver flex hoses with the brass nozzles)
  8. Disconnect the thermocoupler to the infrared burner (this looks like a metal probe)
  9. Disconnect the ignition wires to each burner closest to the burner (the new manifold has new ignition wires)
  10. Remove the old manifold
  11. Install the new manifold and reverse the above steps

 

14. On my MVP model, it appears there is a gap between the fuel supply and the side burner.  Is this correct?

Please click on "Tech Note Side Burner Air Vent" to view the proper installation of the fuel supply to the side burner.  What appears as a gap is actually the air port to achieve the proper air/fuel mix so the burner combusts properly.